Help Center

We currently support thousands of U.S. banks, credit unions, and credit cards for round ups. Don’t see your bank? Please contact us to provide us with the U...

To refund money from an upcoming payment back to your checking account, select the payment from the Upcoming Payments card, then tap the three-dot menu in t...

To remove an upcoming payment, click on the payment from the Upcoming Payments card, then tap the three-dot menu in the top right corner, then select "...

You can reset your password by clicking the Settings (little person icon) in the top left corner of the screen, then select "Change Password". Fro...

Please allow 7-10 business days from the time that your payment was sent out for it to arrive and be processed by your lender. (Remember, weekends and holid...

Remember, we only send out payments once per month, on the date that you confirmed when you linked a card. Throughout the month, we’ll withdraw Qoins deposi...

Qoins is used to make extra payments towards your debts, not to replace any monthly payments or bills. As such, we are not responsible for any late fees or ...

Only completed withdrawals are sent with your payment. The rest is kept in your Qoins balance for the next payment. So any pending/processing withdrawals wi...