Help Center

You can pause activity for upcoming payments by selecting the payment from the "Home" screen and tapping the three dots in the top right. When you ...

Using Qoins requires adding accounts to be used for rounding up transactions and also adding a central checking account to fund all of your payments (Fundin...

You can cancel a withdrawal by cancelling it in the app before 4:45 ET on the same business day that it was initiated. Since weekends count as Monday's...

When you add a new active payment, we'll ask you to choose an account to round up from for that payment. That account's transactions will trigger w...

Currently, once per month. When you finish adding a payment, you'll be given a date for your first payment. Every monthly cycle from there, we'll s...

Every night, we pull in your information about your transactions from your round up accounts that are in use. We’ll round up to the next whole dollar for m...

We’ll withdraw round ups from your checking account once they total $5.00 or more, and we’ll hold all funds during your monthly cycle. On your payment date,...

If a withdrawal doesn’t go through, the money will remain in your checking account and any activity associated with the withdrawal will be removed.

This means that we’re unable to connect with your bank to pull information about your transactions. This can happen if you’ve changed your bank login inform...

Qoins helps you get out of debt early by automatically making extra payments on your behalf. Once you have added your debt account (where payments are being...